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Labor Planning for Insurance Operations

BetterVu
Labor is often the largest cost for many organizations – particularly service organizations – and the cost type that is most easily modified to have the greatest impact in the short to medium term. BetterVu’s Labor Planning App provides managers with the tools to easily and accurately determine the right number and type of staff resources needed, at the right time, and place, to meet varying customer demand.

The Labor Planning App determines the right level of human capacity required under various scenarios and assumptions, and compares it to planned available capacity, enabling managers to efficiently and accurately optimize their staffing needs. The analysis can source changing business volume projections from other models, and to feed downstream financial planning models.

This version was developed specifically for Insurance operations but could be customized to meet the needs of any service business.

Information

App Last Updated
Size
750 MB
Language
English
Terms & Conditions

App stats

Modules
60
Roles
2
Complexity
Advanced

Features

Activity-Based Driver Planning
  • Driver-based activity planning uses historical business volumes and applies statistical trends and management adjustments to forecast key business volumes, such as new business or active accounts or policies.
  • The model then translates that business demand into the required levels of effort using a driver-based approach, to compute activity levels for each team and role, and in each time period. This begins with historical data and can be adjusted for planned changes in activity frequency – such as when an activity can be self-serviced by the customer, or to project changes in seasonality.
Volume Overrides and Seasonality
  • The model loads historical volumes and can utilize standard override methods to project future business volumes. For insurance organizations, the model can project policies in force based on new business growth and retention assumptions.
Activity Frequency Forecast
  • The model translates business demand into the required levels of effort using a driver-based approach, to compute activity levels for each team and role, and in each time period. This begins with historical data and can be adjusted for planned changes in activity frequency – such as when an activity can be self-serviced by the customer, or to project changes in seasonality.
Time Standards Analysis
  • Using Time Standards by activity, role and team, the model accurately projects the required staff resource levels, or capacity, measured in hours of effort. This calculation can be adjusted to deal with changes in effort level, such as when a new system is being introduced.
Workforce Requirements Computation and Simulation
  • Using Time Standards and projected Activity Volumes, the system computes required workforce levels for each activity at a team and job level. For future work, the model includes workforce routing logic to assign work activity to teams based on specified business rules.
Staff Analysis and Work Routing
  • Current staffing analysis is provided to measure historical staffing, costs, productivity and team utilization. Staffing projections are adjusted to take into account changes in staffing levels at a team and role level.
Labor Optimization
  • The system tracks changes across scenarios to guide managers in balancing future staffing levels against computed required staffing needs. This supports the goal of meeting requirements while minimizing unused capacity.
Operational Metrics and Costing
  • A full set of output metrics is supported for both historical and forecasted activity, including FTE levels, costs, productivity, utilization and throughput.

BetterVu

BetterVu is a leading implementer of financial and operational Performance Management solutions using Anaplan, with a focus in Services industries including Financial Services, Hospitality, Healthcare and Technology. We bring expertise in best practices for planning, forecasting, costing and profitability in a collaborative approach to deliver value in a rapid time frame.

Website
Address
Email
info@bettervu.com

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Terms and conditions

Anaplan

Application Terms and Conditions: BY CLICKING TO PROCEED WITH DOWNLOAD OF THE APPLICATION, YOU ACKNOWLEDGE THAT THE TERMS BELOW SHALL GOVERN YOUR ACCESS AND USE OF THE APPLICATION. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, DO NOT CLICK TO PROCEED. THIS APPLICATION IS NOT PROVIDED BY ANAPLAN, INC. AND THESE TERMS ARE NOT OFFERED BY ANAPLAN UNLESS ANAPLAN IS NAMED AS THE PROVIDER ON THE DOWNLOAD PAGE. USE OF THIS APPLICATION REQUIRES A VALID SUBSCRIPTION TO THE ANAPLAN HOSTED SERVICE, WHICH IS ONLY AVAILABLE THROUGH A SEPARATE AGREEMENT BETWEEN YOU AND ANAPLAN. Application Provider. The application named on the download page of the Anaplan App Hub (the “Application”) is provided by the party named on the download page (the “Application Provider”). Anaplan, Inc. (“Anaplan”) is not the Application Provider unless named as such on the download page. Terms and Conditions. This agreement (the “Terms”) contains the terms and conditions governing your use of the Application unless you have separately agreed to other terms with the Application Provider. These Terms are entered into solely between you and the Application Provider and shall become effective upon your download, access or use of the Application. Anaplan is not a party to these Terms unless it is the Application Provider. Grant of Rights; Anaplan Agreement. The Application Provider hereby grants you the nonexclusive, nontransferrable, nonsublicensable right to use the Application solely in connection with your authorized use of the Anaplan hosted service (the “Anaplan Service”). Your right to use the Application does not include the right to use the Anaplan Service, which requires a separate agreement between you and Anaplan (an “Anaplan Agreement”). You are not permitted to copy or redistribute the Application, but you may load the Application into your instance of the Anaplan Service and modify the Application in connection with your permitted use of the Anaplan Service. Evaluation and Production Use. Your right to access and use the Application is provided on a temporary basis and is limited to evaluation use for a thirty (30) day period beginning on the date of download (“Evaluation Period”). If your subscription under the Anaplan Agreement includes the right to use the Anaplan Service for the use cases covered by the Application, then you may use the Application for production purposes after the Evaluation Period, or earlier if the Application Provider agrees. If you do not have an Anaplan Agreement that includes your right to use the Anaplan Service for the use cases covered by the Application, then your right to access and use the Application will automatically terminate at the end of the Evaluation Period without notice from the Application Provider or Anaplan. Reservation of Rights. The Application contains valuable intellectual property rights of the Application Provider and you are not permitted to use or exploit such intellectual property rights except as explicitly permitted in these Terms. The Application Provider reserves all right, title and interest in the Application except for the rights explicitly granted to you in these Terms. Your right to use the Application will terminate immediately upon any breach of these Terms by you, or upon the termination or expiration of your Anaplan Agreement. Either party may terminate these Terms at any time in its discretion by providing the other party with notice, at which time your right to access and use the Application will terminate immediately.

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